We take pride in offering private exclusive V.I.P treatment for all of our clients and members. Because of this we only allow the client being serviced at the spa at the time of appointment. We would like all of our clients to adhere to this privacy policy, if you are unable to we will unfortunately have to block you from future services. Thank you for your understanding. Also as stated above we do give our members a 5 minute grace period on appointments to reschedule. After the 5 minute grace period your deposit is forfeited, and you would have to place another deposit to schedule another appointment. Please understand that we do this out of respect for our other members, clients, and artist. Everyone's time is important as is yours and to not show up or to show up late is not fair to all parties involved. We understand life happens that is why we give a grace period. Thank you for your understanding!